Essay-Consumer Protection Act 2019: A hope of changing India SSC CGL Tier 3 I SSC CHSL Tier 2
The Digital Age has ushered in a new era of commerce and digital branding, as well as a new set of customer expectations. Digitization has provided easy access, a large variety of choices, convenient payment mechanisms, improved services, and shopping as per convenience. However, along the growth path, it also brought in challenges related to consumer protection.
Keeping this in mind and to address the new set of challenges faced by consumers in the digital age, the Indian Parliament passed the landmark Consumer Protection Act, 2019, that repeals and replaces the Consumer Protection Act, 1986. The Act came into effect by 20 July 2020. It provides for the establishment of the Central Consumer Protection Authority (CCPA) to promote, protect, and enforce the rights of consumers.
Under this act, every e-commerce entity is required to provide information relating to return, refund, exchange, the security of payment methods, etc. including country of origin which will enable